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Frequently Asked Questions


What customizations are available on your invitations and announcements?
Kiki's Corner™ offers customized invitations and announcements where you select the features of the character depicted. Imagine that! You select the hairstyle, hair color, eye shape, eye color, and skin tone. On some invitations and announcements you can customize prop colors and numbers to your liking. To see if a card has prop colors and numbers that are customizable, select the card you are interested in and go to Description.

How do I place an order?
Kiki's Corner™ website is always available (24 hours a day, 7 days a week) for you to place your order. Our simple online ordering system makes it very easy to personalize and preview your selection, before completing your order to ensure it is exactly how you want it.

Can I order by phone?
Placing orders via our website is the preferred method of ordering. It ensures that you enter your customization selections, text, shipping, and billing information correctly. If ordering via our website is not possible, please contact Customer Support during our business hours (M - F, 10am – 4pm).

How do I check the status of my order?
If you have placed an order with Kiki’s Corner™, you can check the current status of your order by clicking on the My Account link and signing into your account page. Find your order number or enter your order number in the Search box.

What is your Return and Cancellation policy?
At Kiki’s Corner™, all of our invitations and announcements are customized to your selections. Because of this, our return and cancellation policy applies to both personalized text products and non-personalized text products.

Before your order has been printed, we are happy to make any changes to the order, and will even cancel your order if you choose. There is no change or cancellation charge for orders that have not been printed. However, once your order has been printed, you will not be able to change, cancel, or return your order. Full charges will apply on printed orders.

What if my order contains an error?
If your order contains a printing or type error caused by Kiki’s Corner™, we will gladly re-print your order at no additional cost to you. Your order will be shipped back the next business day after you contact us, via UPS Next Day Air. If you decide that you do not want a re-print, a full refund will be given. We ask that erroneous cards be returned at our expense.

If the customer makes the error, we will have your order reprinted with a 10% discount from your original order amount. Your order will be processed as quickly as possible and shipping charges will apply. Errors made by the customer include:
  •    incorrect information entered during the order process
  •    incorrect selection of the customizations for the invitation / announcement
  •    incorrect text, text placement, font size, font style, font color
  •    confirming the proof containing an error, regardless of text entered and
       customizations selected

All claims for errors must be submitted by contacting us within 3 days of receipt of order. Any errors reported after 3 days will be corrected at the customer's expense. Date of receipt will be determined using order tracking information from UPS. Upon receipt of your order, please check for accuracy of printing, quality and quantity.

What is your shipping and processing time?
For a detailed description of our shipping and processing policy please click on this link:
Shipping & Processing Times

What if I need a Rush Order?
For a fee of $25, the processing of your order can be expedited and ready to ship within 1 business day.  If you need your order rushed, check the "Rush Order" box when you place your order through our site.

What form of payment do you accept?
Kiki's Corner™ processes all payments via PayPal.  Our customers are able to shop on our site and then pay on pages securely hosted by PayPal.  PayPal accepts all major credit cards.

Does my announcement or invitation include envelopes?
All of Kiki's Corner™ invitations and announcements include envelopes.

How do I order a sample?
To order a sample, contact us by phone, 888.476.KIKI, or email us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .  Kindly specify which card you are interested in and what customizations you would like.

Do you have a catalog available and what are your wholesale prices?
If you are a company or a retail store who is interested in our products please contact us by phone, 888.476.KIKI, or email us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .